Support

We are a small team and we read every message ourselves. The fastest way to get help is email.

Reach us anytime. Please include your Shopify store URL (for example, your-shop.myshopify.com) and a short description of the issue or order number involved so we can jump straight in.

Response time

Within one business day

Business days are Monday through Friday. Urgent issues affecting active shipments are prioritized and usually answered within a few hours during business hours.

What to include

Your Shopify store URL
The relevant order number, SKU, or inbound shipment ID
Screenshots of any error message you saw
The time (and timezone) you noticed the issue

Mail or phone

Commercive LLC
595 West Broadway
Cedarhurst, NY 11516
United States

Phone: 631-954-1485